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Whenever possible your local dealer is the best source
for information regarding fountains and statuary.
Fiore Stone, Inc., the manufacturers of Al’s Garden Art fountains and statuary provides direct customer support and we are committed to provide you with the best customer experience. Please refer to the Contact Us page for the appropriate contact information.
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Fiore Stone, Inc., the manufacturer of Al's Garden Art, offers a one year manufacturers warranty facilitated by the dealer. Replacements and/or warranty orders are placed with authorized retailers. In all cases we require pictures or inspection of the item(s) to identify the item/color and to ensure the products is determined defective under the limited warranty policy. Warranty items are offered F.O.B. our factory in Colton, California. Freight charges are covered only when the replacement(s) are shipped via company trucks on a routine delivery to the retailer/dealer.
Generally, Fiore Stone ships qualified orders in about 4 to 6 weeks.
 Warranty
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FOUNTAIN PLACEMENT
A fountain assembly sheet, fittings as well as tubing are included for each
fountain type. Contact your dealer if you did not receive all necessary pieces.
Copies of assembly sheet are available under assembly instructions.
All fountains can have some amount of over splash regardless of style or
design. Placement location of any fountain is the sole responsibility and
liability of the purchaser. Fiore Stone produces two types of fountains:
Pedestal and Basin styles and each have their own installation requirements.
PEDESTAL TYPE FOUNTAINS should be placed on a solid surface like concrete,
brick pavers or an optional matching fountain skirt. Most pedestals are hollow
inside and rain and/or sprinklers may erode the soil underneath, jeopardizing
the fountain’s stability.
BASIN FOUNTAINS - must be placed on a soft surface like sand
or gravel. If a basin type fountain is to be installed on a hard surface like
concrete or tile, a 1” to 1½” layer of sand must be applied over the surface.
This will help with leveling by allowing the basin to settle and be completely
supported, reducing the risk of possible stress fractures caused by the added
weight of water and fountain components inside the basin. This sand should be
grouted after the installation. Basins come in various sizes and shapes. Most
basins have a 1” coupling (or hole) near the center that a rubber grommet fits
in. The pump’s power cord runs through this, and out beneath the basin. Placing
a sweep of minimum 1½” conduit or PVC underneath the basin from the center out
to the edge or to the power source is a smart consideration. This will prevent
major dismantling should the pump need to be replaced. Please consult an
electrician regarding local code requirements.
PEDESTAL STYLE FOUNTAINS - Place pedestal/base style fountains
on a firm, level foundation. If the fountain or statue is to be placed on dirt,
a 24" concrete stepping stone is recommended to avoid erosion. Most pedestals
are hollow inside and splash, rain and/or sprinklers may wash away dirt and
cause your fountain or statue to tumble.
WALL FOUNTAINS - can be configured as either pedestal or basin
style fountains. All wall fountains must have a solid wall support such as a
brick or stucco wall with studs (drywall or plywood will not provide adequate
support). All wall fountains are recommended to be secured with a brackets to
mount top components firmly to a wall structure. Generally wall fountains allow
for the power cord to escape from behind between the wall and the fountain. Small
hanging-style wall fountains need to be mounted using proper heavy duty
attachments for the structure to which they are being mounted. Consult your
local hardware store regarding hardware, weight of the item and your wall
material. Keep fountain bowls filled to proper level to maintain its proper
operation.
CAST-STONE WINTER CARE
Fiore Stone, Inc., The manufacturer of Al’s Garden Art, wants to make sure that
your purchase will last and remain the accent of your landscape for many
generations to come. To make this possible some consideration and preparation
should be taken into account.
One of the characteristics of cured concrete is that it absorbs moisture.
Water expands under freezing conditions and it is at this state that concrete
is at its weakest when facing extreme cold weather elements. Please take the
following precautionary suggestions to prevent damage to your decorative concrete
purchase. Frost disintegration occurs when water absorbed in concrete, freezes.
Snow and ice accumulate inside basins, bowls and other cavities of your Al’s Garden
Art product and during the day melts to absorb into the concrete.
Although our concrete mix is designed to have cold weather flexibility, in many cases
the rock aggregate near the surface does not. And so, when temperatures drop, there
could be a potential for cured concrete to chip, pit and in some cases even crack.
Fiore Stone NEVER suggests Anti-freeze as a preventive measure to frost disintegration.
Anti-freeze is a harmful product to humans, animals and wild life. PLEASE DO NOT USE
ANTI-FREEZE in your fountain. It is recommended that any decorative cast-stone item is
protected from the frost disintegration. Any cast-stone items that can be brought indoors
should be stored indoors. Some products are too heavy to be moved and we suggest that they
are covered with a moisture barrier. In doing so, we recommend that on the outer edges and
lower portions moisture absorbent materials - such as blankets or towels are placed to
absorb any condensation that may occur during the transition from day to night.
Concrete that is dry will not be harmed (in any way) by any natural temperature change
no matter how drastic. Basins, pumps, pedestals, shells, pots, planters, urns, birdbaths
other concrete components left outside and properly covered and prepared will survive any
winter season as long as they do not stand in water. Pump removal is not recommended
unless the plug or pipe that allows the power cords to move through components is the only
available drain for water or condensation to escape the properly covered item(s).
Please note that the pump purchased with your fountain may not have been supplied by
Fiore Stone. Fiore Stone, Inc. offers pumps as an option and dealers may source pumps
from other manufacturers.
FOUNTAIN CARE
Do keep fountain bowls filled to proper levels to maintain proper operation. It is not
recommended that fountains are left running during the night or when not at home as the
water level cannot be monitored. NEVER LET THE FOUNTAIN RUN DRY!!! Lack of water
may burn out the submersible pump.
FIORE STONE WATER CLARIFIER -  All water contains minerals which will remain whenever water evaporates, Also known as mineral deposits, these elements, over time, develop a white sheen covering the original finish. Do not use any abrasive that can damage the applied finish. To prevent mineral buildup, we highly recommend Fiore Stone Water Clarifier (AG-60). Only a few drops per gallon of AG-60 Fiore Stone Water Clarifier every two to three weeks will prevent most fountain finished discoloration while also maintaining crystal clear water.
Fiore Stone Water Clarifier is great at keeping water clear and algae free up-to ambient temperatures of around 90 degrees Fahrenheit. When temperatures exceed 90 degrees or when existing water turns murky, we highly recommend supplementing the water treatment with Fountain Block. Available in a two- or six-pack, when placed near the pump, this tablet will immediately keep water clear for up to 3 to 4 weeks. Both products are eco-friendly and safe for pets and wildlife when used as directed. Plus, not only do you help conserve, you will prolong the beauty and attractiveness of your water feature for the human inhabitants of your garden as well.
Lack of treatment can damage the fountain surface and even clog the pump causing it to overheat and burn out.
NEVER USE HARSH CHEMICALS! - Bleach, chlorine or other harsh chemicals will break down limestone carbonite, the chemical process that binds cement and can severely damage the surface of the concrete typically around areas around moving water and the underside of bowls.
FOUNTAIN PLACEMENT - All fountains can have some amount of splash. Consider,
shade, falling debris from nearby trees and possible plant damage due to an excess of water
caused by splash. Placement of any fountain is the sole responsibility and liability of the
purchaser.
PLEASE REFER TO THE ASSEMBLY INSTRUCTIONS INCLUDED WITH THE FITTINGS FOR EACH FOUNTAIN
REGARDING PREPARATION AND FOUNTAIN ASSEMBLY. Links to assembly instructions are
referenced further down on this page.
CAUTION: Excessive weight or pressure on any of the fountain bowls or other
sections may cause it to fall. Most fountains have no interlocking parts and are held together
by gravity only. Gluing or cementing parts together is not recommended as you may want to dismantle
the parts to service your fountain or move it.
*** PLEASE KEEP PETS, CHILDREN OR ANYONE FROM SITTING, LEANING OR CLIMBING ON ANY OF
THE FOUNTAIN COMPONENTS ***
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Q. Do I need a water supply for the fountain?
Q. Does the pump use a lot of electricity?
Q. Can I order this fountain in a
different color?
Q. Do I need to use chemicals to treat
the water?
Q. Can pieces be ordered individually
should a component need replacement?
Q. Can the design of a fountain be
changed?
Q. Is there a warranty?
Q. Can my fountain withstand freezing
temperatures?
Q. Why should I purchase a Al’s Garden Art fountain manufactured by Fiore Stone, Inc.?
Q. How do I refinish my fountain?
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Q. Do I need a water supply for the fountain?
A. No – the fountain is self-contained and the water is circulated by a
submersible pump.
Q. Does the pump use a lot of electricity?
A. No – about the same as a light bulb.
Q. Can I order this fountain in a different
color?
A. Yes – most dealers can accommodate special orders. Speak with the store
manager about lead-times. Fiore Stone ships qualified orders within 3 to 4 weeks.
Q. Do I need to use chemicals to treat
the water?
A. Yes – Clean water is obviously the best way to maintain a beautiful water
feature. Recommended are product such as AG-133 & AG-134 Fountain Block to prevent algae growth and
AG-55 Scale Remover to minimize the buildup of mineral deposits often found in hard water.
Positively NEVER use carbonation, chlorides, sulfates and/or distilled water as an algaecide or water treatment. Products like Bleach, Chlorine and/or Hydrogen Peroxide can dissolve Limestone/Calcium Carbonate an ingredient of cement critical for binding concrete.
Q. Can pieces be ordered individually should
a component need replacement?
A. Yes – Your Al’s Garden Art dealer can specify each component of any
fountain. Each component piece is identified in our dealer catalog and weights
and measurements are available.
Q. Can the design of a fountain be
changed?
A. Components can be configured to alter the fountain style. However, because
all pieces are cast from molds individual designs can not be altered.
Q. Is there a warranty?
A. Yes – Fiore Stone, Inc. offers a one year limited warranty on all concrete and
pump products. Inquire with your dealer if the pump offered is supplied by Fiore Stone. Some dealers carry their own line of pumps. All Warranties are provided to the dealer and in turn extended to the consumer.
Q. Can my fountain withstand
freezing temperatures?
A. Yes, as long as it is dry. Fountains need to be emptied and covered with
plastic or a waterproof tarp to prevent freezing and possible pitting of the
surface caused by absorbing in the surface of the concrete.
Q. Why should I purchase a Al's Garden Art fountain manufactured by Fiore Stone, Inc.?
A. Fiore Stone, Inc. - the manufacturer of Al’s Garden Art is proud to offer over 50 years in designing decorative cast-stone fountains and statuary. The Al's Garden Art brand is one of the most sought after in the lawn & garden industry and Fiore Stone, Inc. is committed to providing its dealers and their clients with the best customer experience.
Q. How do I refinish my fountain?
A. All water contains minerals which remain whenever water evaporates and will, over time, build up leaving a visible white residue when these areas are dry. In these early stages and for the majority of finishes, this residue can be dissolved with AG-55 Scale Remover and rinsed away with a generous amount of water from the garden hose. Never use an abrasive scrubbing brush or sponge!! Left untreated, the salts and minerals can deteriorate the finish and cement surfaces of decorative concrete which can be refinished. Fiore Stone, Inc. offers numerous colors and we recommend contacting us via e-mail on the contact us page so we can help you identify the original color and provide you with more detailed information.
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Is there enough water in the fountain?
Many require a full water level to operate properly.
Is the plastic tubing kinked, blocking the water flow?
Did the circuit breaker go off?
Is there debris, leaves, mineral buildup, etc. blocking the intake to the pump?
Is there an “airlock” in the pump?
Plug and unplug the pump several times to clear it or pour water into the
tubing.
Is the propeller in the pump turning?
Consult manufacturer’s directions for servicing supplied with the pump.
Possible leakage?
Check for leaks by filling the fountain without operating the pump. If you do
not see water around the base, it might be splash out on a windy day or a
thirsty pet!
Excess splash?
In some cases water clings to lips or spillways, causing water to fall
erratically. Applying a small amount of clear silicone at those points where
water is designed to fall could help water release from the lip in a continuous
pour and reducing splash. Simply place a small amount of silicone on your
finger and lightly apply while pulling down and away, creating an up-side-down teardrop for
water to follow.
*Never allow water collected in your fountain to freeze*
A fountain assembly sheet, fittings as well as tubing are
included for each fountain type. Contact your dealer if you did not receive all
necessary pieces. In order to identify which assembly sheet is appropriate for
a specific fountain it is best to locate the item through the product search
feature. Installation sheets are based on the overall design style of a
fountain.
Type A Instructions for basic pedestal type fountains
Type B Instructions for most bowl and pedestal type fountains
Type C Instructions for all basin type fountains
Type D Instructions for cascade type fountains
Type E Instructions for most wall type fountains
Type F Instructions for all fountains with AG-46ST
Type G Instructions for all 3210 Fiore Pond -FRB and -FRG fountains
Type O Instructions for all fountains with octagon bowl
Extra Large Lion Fountain Instructions
Bracci Basin Instructions
2121-FP and 2121-F Cascade Fountains
2128-F Rainbow Falls Fountain Addendum to Type D
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Each fountain supplied by Fiore Stone, Inc. comes with all the appropriate tubing and fittings needed for each specific design. Please check with your dealer to make sure these items are provided when you take receipt of your Al's Garden Art products. Fiore Stone supplies dealers with pumps and accessories as an option. Some dealers may purchase accessories in bulk from third party suppliers. Best would be to speak with the person in charge of ordering fountains and statuary regarding availability and ordering schedules. Authorized Al's Garden Art dealers can order replacement parts, pumps, fittings and accessories and arrange shipment via our truck, regular mail as well as UPS. In many cases dealers would simply extend the cost of shipping and handling and reserve the option to ship these items direct to your home.
Fittings Reference
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Whenever possible your local dealer is the best source for
information regarding fountains and statuary. Fiore Stone, Inc. does provide
direct customer support and we are committed to provide you with the best
customer experience. Please refer to the Contact Us page for the appropriate
contact information.
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